Quoted Services.

Training for commercial clients and all fees associated with training are negotiated within a purchase order or through contractual arrangements. Given the nature of the requirements under the quoted agreements Martyr Training Services does not take in advance, any monies for training and assessment services from clients. Where individual clients seek training and assessment Martyr Training Services conducts training courses on a semi-regular basis based on client wait lists. Individuals should discuss these options with the Manager prior to enrolment.

Where the Applicant provides written notice greater than seven (7) Business Days in advance of the Course Start Date of a cancellation, Enrolment and Resource fees will apply and be invoiced if these processes have been completed and Resources dispatched.

Where the RTO provides written notice greater than seven (7) Business Days in advance of the Course Start Date, the Applicant will not be invoiced.

Where the Applicant provides written notice greater than seven (7) Business Days in advance of the Course Start Date of a reduction in trainee numbers, Enrolment and Resource fees will apply and be invoiced if these processes have been completed and Resources dispatched. The minimum Course Fee will apply in full for the first three (3) trainees regardless of trainee numbers being less than three (3). e.g. If Enrolment has been for 4 trainees and 2 trainees drop out, then the Additional Trainee Course Fee will be waived but the Course Fee which covers the first three (3) trainees will still apply regardless of the fact the course may only have 2 trainees enrolled.

Where the Applicant provides written notice within seven (7) Business Days or less in advance of the Course Start Date of a cancellation, Enrolment and Resources fees and an Administration Fee of 10% of the Course Fee per trainee enrolled will apply and be invoiced or the Applicant may request to be rescheduled to another Course.

Where the Provider provides written notice within seven (7) Business Days or less in advance of the Course Start Date all fees will be refunded or alternatively the Applicant will have the option of Rescheduling to another Course.

Martyr Training Services will try to hold places as booked by clients and the amount of administrative resources consumed at the various stages.

Fee for Service

The Client must pay the fees stipulated in the Enrolment and these fees are subject to our Refund or Rescheduling terms.

The refund process reflects the commitment  to hold places as booked by clients and the amount of administrative resources consumed at the various stages.

Refunds must be requested in writing to the Manager.

The Manager will process refund requests within 1 week from the day of receipt.

To allow prompt settlement of refund requests, all advanced payments will be held iuntil the course start date.

All requests for refund will be processed on an individual basis, considering impact on follow on units if applicable.

The term “commencement” in this policy refers to the first day of the first program attended by the client.

Issues about payment are to be handled at the first available opportunity and directed to the Manager.

All refunds are to be logged in the Refund Log.

Details concerning the scope of this policy are to be clearly disseminated to prospective clients prior to contractual arrangements being made, this dissemination is in the form of the Client Handbook.

Payment Services

Payment can be made by credit card over the phone or in cash at the front office.   Where the Applicant is an Individual, the Individual will be required to pay a deposit of not more than $1000.00 at time of enrolment and not more than $1500.00 per payment for any remaining fee. Arrangements may be made with some Individual Applicants for post course invoicing.